FAQ
Frequently Asked Questions
About TANO
What is TANO?
TANO Wellness is a Malaysian wellness brand that makes daily supplements as effervescent tablets. Drop one into water, let it fizz, and drink: an easy, great-tasting way to support your skin, your greens intake and your digestion.
What's the difference between THRIVE, GLOW and IGNITE?
- THRIVE: daily greens with Vitamin C and Zinc, Crisp Apple flavour. For everyday immunity, energy and nutrition.
- GLOW: collagen peptides, Blueberry Mint flavour. For your daily skin routine.
- IGNITE: apple cider vinegar with Vitamins B6 + B12, Honey Apple flavour. For digestion and energy metabolism, without the sour taste of ACV.
- The Daily Wellness Trio: one tube of each, 60 tablets in total.
How do I use the tablets?
Drop one tablet into 200 ml of water, wait until it fully dissolves, then drink. Please don't chew or swallow the tablet directly.
How many should I take a day?
- GLOW: 1 tablet per day (adults 18+)
- THRIVE: 2 tablets per day for adults; 1 per day for ages 12–18
- IGNITE: 1 tablet per day (adults)
Can I take THRIVE, GLOW and IGNITE together?
Yes. Many people spread them across the day, which is exactly what The Daily Wellness Trio is for. Just follow the usage guidance on each tube.
Ingredients & suitability
Are TANO products Halal?
Yes, our products are Halal.
Are they vegan?
THRIVE is vegan and plant-based. GLOW contains collagen, so it is not vegan. IGNITE is not certified vegan.
Do they contain sugar?
GLOW and THRIVE are sugar-free, sweetened with stevia. IGNITE is lightly sweetened and contains a small amount of dextrose. See the product label for full ingredients.
Are they gluten-free?
THRIVE and IGNITE are gluten-free. Please check each product page for full details.
Where can I see the full ingredients?
Every product page lists the complete per-tablet ingredients and amounts. If you have a specific question, just email us.
Orders, shipping & returns
Where do you ship?
We ship across Malaysia, including East Malaysia (Sabah and Sarawak). Delivery is free on orders over RM100; below that, shipping is calculated at checkout.
How long will my order take?
Delivery takes 1–3 business days in West Malaysia and 5–7 business days in East Malaysia. Free delivery on orders over RM100.
Can I track my order?
Yes. You'll receive a confirmation email with tracking details where available once your order ships.
What's your returns policy?
Unopened products can be returned within 14 days. For health and safety reasons, opened supplements can't be returned unless faulty. If anything arrives damaged or incorrect, contact us within 48 hours and we'll sort it out. See our Refund Policy for full details.
Safety & storage
Are these medicines?
No. Our products are food supplements, not medicines. They are not intended to diagnose, treat, cure or prevent any disease, and shouldn't replace a varied, balanced diet.
I'm pregnant, nursing, or managing a medical condition. Can I take them?
Please consult a qualified healthcare professional before use. Discontinue and seek advice if you experience any adverse reaction.
How should I store them?
Keep the tube in a cool, dry place, tightly closed and out of reach of children.
Still have a question?
We're happy to help. Email us at Hello@withtano.com and we'll get back to you within one business day.