We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Hello@withtano.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Hello@withtano.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Hello@withtano.com.

Returns & Refund Policy

At TANO Wellness, we take pride in the quality of our products and want you to have a positive experience with every order.

As our products are consumable wellness products, we are unable to accept general returns or offer refunds for change of mind, personal preference, or dissatisfaction with taste, flavour, texture, or individual experience.

However, if something is not right with your order, please get in touch with us. Our team will review the situation and do our best to provide an appropriate solution.

Change of Mind

All purchases are considered final once an order has been processed and dispatched.

We do not accept returns or provide refunds where:

• You have changed your mind after purchasing.

• You no longer want or need the product.

• You do not like the flavour, taste, texture, or format of the product.

• The product does not meet a personal preference or expectation that was not expressly stated as part of the product description.

• A product has been opened or used and there is no defect or issue with the product itself.

Due to the nature of our products, opened consumable products cannot be returned or resold for hygiene and product-safety reasons.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, incorrect, or otherwise not as ordered, please contact TANO Wellness Customer Support as soon as possible.

To help us review the issue, please provide:

• Your order number.

• A brief description of the issue.

• Clear photos or videos of the affected product and packaging, where applicable.

We recommend contacting us within 7 days of receiving your order so that we can investigate the issue promptly.

Once reviewed, we may offer an appropriate resolution depending on the circumstances, which may include a replacement, store credit, or refund where appropriate or required by applicable law.

Please do not dispose of the affected product or packaging until our team has reviewed your request, as we may require additional information.

Product Experience & Satisfaction

Wellness products can affect individuals differently, and personal experiences may vary.

If you are dissatisfied with a product or have concerns about your experience using it, please contact us. While dissatisfaction alone does not automatically qualify an order for a refund, we genuinely want to understand your experience and will work with you to determine how we can best assist.

Incorrect Delivery Information

TANO Wellness is not responsible for orders that cannot be delivered due to incorrect or incomplete shipping information provided by the customer at checkout.

If you notice an error in your order or delivery information, please contact us immediately. We will do our best to make changes before dispatch, but we cannot guarantee that an order can be changed once processing has begun.

Additional delivery charges may apply if an order needs to be shipped again due to incorrect information provided at checkout.

Order Cancellations

If you wish to cancel or amend an order, please contact us as soon as possible after placing your order.

We will do our best to accommodate your request if the order has not yet been processed or dispatched. Once an order has entered fulfilment or has been dispatched, we may no longer be able to cancel or modify it.

Refunds Where Approved

Where a refund has been approved, it will generally be issued to the original payment method used for the purchase.

Processing times may vary depending on your bank, card issuer, payment provider, or payment method.

Original shipping charges are generally non-refundable unless the refund relates to an error on our part or where otherwise required by applicable law.

Promotional & Sale Items

Products purchased during promotions, bundles, discounts, or special offers remain subject to this Returns & Refund Policy.

Where a partial refund, replacement, or store credit is approved for an item purchased as part of a bundle or promotion, the value of the resolution may be calculated based on the actual discounted price paid for the affected product.

Your Consumer Rights

Nothing in this policy is intended to exclude, restrict, or limit any rights or remedies you may have under applicable Malaysian consumer protection laws.

Where applicable law provides you with rights that cannot legally be excluded, those rights will continue to apply regardless of the terms of this policy.

Need Help?

If something is wrong with your order or you are unhappy with your experience, please reach out to TANO Wellness Customer Support.

Include your order number and as much information as possible about the issue, and our team will review your request and assist you accordingly.