Shipping Policy

At TANO Wellness, all orders are packed and shipped directly from Malaysia. We aim to get your order to you as quickly and smoothly as possible.

Order Processing

Orders are typically processed and dispatched on the next business day after your order is placed.

Orders placed on weekends or Malaysian public holidays will be processed on the next available business day.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

Delivery Times

Estimated delivery times after dispatch are:

West Malaysia: 1–3 business days
East Malaysia & Malaysian Islands: 3–5 business days

Delivery times are estimates and may vary depending on your location, courier operations, public holidays, weather conditions, or other circumstances outside of our control.

Shipping Rates

We offer FREE SHIPPING on all Malaysian orders over RM100.

For orders below RM100, the applicable shipping fee will be displayed at checkout before payment.

Tracking Your Order

Once your order has been handed over to our delivery partner, tracking details will be provided where available.

Please allow some time for tracking information to update after your order has been dispatched.

Delivery Address

Please ensure that your name, delivery address, postcode and contact number are entered correctly when placing your order.

If you notice an error in your shipping details, please contact us as soon as possible. We will do our best to update the information before your order is dispatched, but changes cannot be guaranteed once an order has been handed over to the courier.

TANO Wellness is not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information provided at checkout.

Failed Deliveries & Returned Parcels

If a delivery cannot be completed due to an incorrect address, unsuccessful delivery attempts, refusal of the parcel, or failure to collect the parcel from the courier, the order may be returned to us.

Additional shipping charges may apply if you request for the order to be sent again.

Delayed or Missing Orders

While we work with our delivery partners to ensure orders arrive within the estimated timeframe, occasional courier delays may occur.

If your tracking has not updated for an extended period or your order has not arrived within a reasonable time after the estimated delivery window, please contact TANO Wellness Customer Support and we will assist you in investigating the shipment.

Damaged Parcels

If your order arrives damaged during transit, please contact us as soon as possible and provide your order number along with clear photos of the parcel and affected products so our team can review the issue.

Malaysian Shipping

At this time, this shipping policy applies to orders delivered within Malaysia.

Any international shipping options, where available, may be subject to separate delivery times, shipping charges, customs requirements and import duties.

Need Help?

If you have any questions regarding your delivery or an existing order, please contact TANO Wellness Customer Support and include your order number so we can assist you as quickly as possible.